Do I have to register to be able to consult the on-line catalogue?
No, no registration is required and no aquisition is imposed.

 How can I find a product that interests me?
 Selecting from the upper menu the category of your interest.




Or write a keyword on the search camp.

  
Or click on one of interest sections on the home page.



 Could you help me find the product I am looking for?
Yes, for further details you just have to phone Customer Care at +39 0444 914257 from Monday to Friday from 9.00 to 18.00.

 To place an order must I accept the cookies?
No, during your search and also during the registration of the orders no cookie is sent to your computer.

 Can I eliminate the products that I have chosen from the baskett?
Yes, to eliminate a product from the basket you just have to click the cancel button.

 Filling the basket forces me to buy?
Of course not. You can do all the tests you want.

 If I close the basket, will the products or the selected quantity be cancelled?
No, you can always have access to the basket by clicking on the button up on the right.

 How much time will the products stay memorized in the basket?
Until the tecnicaoro on line remains open on the browser, and 20 minutes in case of inactivity.

 How can I make an order?
1) Once you have found the article that interests you, click on the basket to memorize it.
2) After completing the choice of goods, pass to the next page of the basket and send the form with your personal details.
3) If you have chosen to pay by credit card, you will be automaticly forwarded towards Banca Sella site, in order to make the transaction.
4) If you have chosen to pay by bank transfer, on the last page of the basket you will find the indications on how to make the transaction. To confirm the order, anticipate a copy of the payment at the fax number +39 0444 914258.

 Can I fill in the order manually and send it by fax?
Yes, you just have to clearly indicate the product code and the quantity, and send it to fax +39 0444 914258 (or by e-mail at ordini@tecnicaoro.it). You will receive by e-mail or fax in few ours our best offer regarding shipment and payment terms

 May I order by phone too?
Yes, calling the Customer Care Service at +39 0444 914257 from Monday to Friday from 9.00 to 18.00.

  On the card of the product that interests me, the price and the basket do not appear, how can I buy it?
Click on Request offer and fill in the request module. You will receive by e-mail or fax in few ours our best offer regarding shipment and payment terms.




 If I do not agree with the terms offered, may I cancel my order?
Yes of course. It is enough for you not to confirm our offer.

We accept payments by bank transfer or with main credit cards.

• Credit cards.
The cards accepted by us are: Visa, American Express, MasterCard e DinersClub.

                                 

• Bank transfer.
Must be made in favour of: tecnicaoro ONLINE S.r.l.U.,
to Cassa di Risparmio di Padova e Rovigo, ag. 2 Vicenza, IBAN: IT14S062251180207404550621W
SWIFT: CRPDIT2P.

 My personal details could be disclosed?
Personal information are not disclosed to third parties. The section privacy visualised from the home page gives you more detailed information.

 May I receive the goods at a different address from the one on the invoice?
Yes, you just have to indicate an address on the "delivery adress " camp of the basket.




 May I order and receive products outside Italy?
Yes, tecnicaoro delivers all over the world.

 How will the goods be shipped?
By the main national and international couriers, or if you prefer, with your own trusted courier.

 How much does the shipment cost?
The cost and the delivery time will be promptly communicated, shortly after receiving your order.

Will I be contacted before the delivery?
Yes, shortly after the goods have been shipped, you will be notified by e-mail, fax or phone.

 What must I do when the goods are delivered by courier?
It is important to immediately verify that the number of the package indicated on the shipment documents corresponds to the n° of the package delivered; also check if the package is not damaged or wet.
Complaints must be immediately communicated to the courier, otherwise, the package is considered to be delivered correctly.